Vessel Ready
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School & Fleet Workflow Guide

How BSRs, defects, work assignments, maintenance, and billing handoff work in Vessel Ready.

1. Big picture workflow

A single operational chain runs from the moment something is noticed on a boat to the moment the work is handed to billing:

Instructor / Captain reports issue or submits BSR Manager Desk triage Weekly Workload planning My Work execution Submitted for Review Manager approval Billing Queue / QuickBooks handoff

Every page in the school / fleet workspace sits on this chain. Knowing where you are on it tells you what to do next.

2. Roles

Manager / Admin
  • Sees all fleet boats.
  • Manages members and boat access.
  • Reviews BSRs and reported defects.
  • Assigns work and sets priority and estimated labor hours.
  • Approves submitted work.
  • Controls labor rates.
Office Staff
  • Supports Manager Desk and Billing Queue.
  • Reviews completed jobs for billing.
  • Sees labor and internal rates.
  • Handles QuickBooks handoff.
Maintenance
  • Sees assigned work in My Work.
  • Starts work, adds labor, supplies, receipts, and photos.
  • Submits work for review.
  • Does not see internal labor rates.
Instructor / Captain
  • Uses the Boat Status Report.
  • Reports defects and issues found on the boat.
  • Sees relevant previous issues and fixes where allowed.
  • Does not access the full PMS, admin, or billing surfaces.
Owner / Client
  • Limited visibility only.
  • Does not see internal costs, receipts, or rates unless explicitly shared in a future workflow.

3. Where to go

All Boats

Fleet overview and boat status — start here to see every boat in the workspace at a glance.

Boat Status Report

Instructor / captain reporting and inspection workflow. Used at the start or end of a session to record condition and surface issues.

Manager Desk

Fleet intake and review. One page shows:

  • Recent BSRs.
  • Reported defects awaiting triage.
  • Submitted work awaiting review.
  • Recently fixed items for context.

Weekly Workload

Manager / office planning surface:

  • Assign ordinary tasks and defects to a person or outside vendor.
  • Set priority.
  • Estimate labor hours.
  • Filter and sort by boat, assignee, priority, or due status.

My Work

Maintenance execution surface:

  • Only the work assigned to you.
  • Status lanes: pending, in progress, needs more info, submitted for review.
  • Add labor hours, supplies, receipts, and photos as you go.

Billing Queue

Office handoff surface:

  • Approved work ready for billing.
  • Completed work still awaiting manager review.
  • Items moved to QuickBooks tracking for accounting follow-up.

4. Boat Status Report (BSR) workflow

  • Start a BSR from the boat dashboard or the menu.
  • Complete the report / checklist as you walk the boat.
  • Add photos where they help (damage, wear, fluid levels).
  • Report defects from any findings — these flow to the Manager Desk.
  • The manager reviews defects on the Manager Desk and decides whether to triage, assign, or defer.

5. Maintenance work lifecycle

Each piece of work moves through a small number of clear states:

  • Pending — assigned but not started.
  • In Progress — the worker has started.
  • Submitted for Review — the worker says the job is complete and the manager or office must review it.
  • Needs More Info — the manager has sent it back for better notes, photos, or details.
  • Ready for Billing — the manager has approved the work and the office can invoice or move it to QuickBooks.
  • Closed / Moved to QuickBooks — finished administratively.

6. Labor, supplies, receipts, and rates

  • Maintenance enters hours and selects a work type: General or Technical.
  • Managers / office set the internal hourly rates for each work type.
  • Mechanics do not see labor rates. Internal cost lives on the management side only.
  • Supplies can be entered in the receipt currency, including XCD.
  • Receipts and photos are internal evidence — they support the manager review and the billing handoff.
  • QuickBooks remains the accounting system of record. Vessel Ready supplies the operational evidence; QuickBooks owns the invoice.

7. What Vessel Ready is not replacing

  • Not QuickBooks.
  • Not payroll.
  • Not HR.
  • Not bookings.
  • Not a full ERP.

Vessel Ready is the operational bridge: reported issue → assigned work → evidence → manager approval → billing handoff. The systems either side of that chain stay where they are.

8. First pilot recommendation

For a new school / fleet pilot, start small:

  • One or two boats.
  • One manager.
  • One office / admin user.
  • One maintenance user.
  • One instructor / captain.
  • Run one full cycle: BSR → defect → assignment → My Work → review → Billing Queue.
Once that single cycle works end-to-end with real staff, scale the number of boats and users. Trying to onboard every boat and every user at once usually surfaces unrelated process questions and stalls the pilot.

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